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Name of author Rick Baker, P.Eng.

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Do Family Business People Have Better Work Ethic?

by Rick Baker
On Jan 4, 2012

Here is the thought behind that Question...

Recently, I read Jim Estill's CEO blog1 about work ethic. It reminded me of the stinging little Thought Post I wrote last year to address claims about attitudes of entitlement around the workplace. [Snakes & Ladders...and Entitlement]

Since reading Jim's blog, I followed his advice and I read the book 'Reviving work Ethic'.

And, I re-listened to the short version of Napoleon Hill's 'Think and Grow Rich'. [I do that quite regularly]

I like many of the points Eric Chester made in 'Reviving Work Ethic'. Particularly, I like his views about of Work Ethic Markers:

Positive Attitude

Reliability

Professionalism

Initiative

Respect

Integrity

Gratitude

Those definitely are facets of a good work ethic.

And, Leaders ought to lead by example as they promote and encourage those facets of good work ethic.

Here is another way to look at it - the Napoleon Hill way...

QQS

Napoleon Hill taught:

  • we must over-deliver on Quantity of service,
  • we must over-deliver on Quality of service, and 
  • we must render that service with an enthusiastic Spirit2.

That, in summary, is Napoleon Hill's QQS Formula ["QQS"].

We can use QQS as the guide for good work ethic.

And, we can quickly see how the institution and practice of QQS provides tremendous benefits, ranging from workplace harmony to differential advantage.

That said, the question remains:

Do family business people have better work ethic?

 

Footnotes:

  1. Jim Estill's blog
  2. Spirit, as in Spirited Leaders

Communitech's Iain Klugman visits our Centre For Family Business ["CFFB"]

by Rick Baker
On Dec 13, 2011

"Family business is intertwined with our community."

That's one of the first things Iain Klugman, Communitech's CEO, said when he spoke at CFFB's October breakfast. He talked about the strong legacy of family business success in our community. We enjoyed hearing about how our community showed entrepreneurship from the outset...being off the major trade routes - that's how it all got started.

For many of our members, this was their first visit to the downtown-Kitchener 'Communitech Hub'...and they enjoyed the morning. Terrific venue, a great tour of the facilities, and the opportunity to be updated about our vibrant tech community....a key part of the  entrepreneurship cluster that makes Waterloo Region such a special place.

Iain explained, "Communitech helps tech companies start, grow, and succeed". And he added, "Homegrown economies are made more durable over time" and "This community has a strong history of bootstrapping".

Some Communitech facts:

  • A National mandate...the plan is to be in every major community in Canada
  • A broad mandate...not just helping tech companies, also helping schools
  • An advocate for our community...recently opened an office in Ottawa
  • A champion for digital media...raised $107Million over the last 3 years
  • Currently house 40 companies and help 400 companies
  • Serve as a mentor for other communities: Niagara and Guelph, are examples
What has Communitech learned?
 
Iain's answer, Communitech has learned the most-important things are:
  • Intentionality,
  • Hard Work,
  • Pulling Together,
  • Thinking Big, and
  • Being Relevant and Valuable to the Customer
[Great lessons and great advice.]
 
In closing, Iain answered the question,
 
How can family businesses get involved? 
 
His advice to family business was: do the best you can do at your business and get involved in community events.
 
Thank you, Iain!
 

 

 

Tags:

Leaders' Thoughts | Community | Family Business and CFFB

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